Retail Sales Representative responsibilities include
Duties and responsibilities of the job include:
We are looking for a competent Help desk technician to provide fast and useful technical assistance in computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
The Enterprise Sales Executive position is primarily responsible for revenue generation through strategic alliances with customers. The Enterprise Sales Executive will identify opportunities to increase sales and profitability, and has responsibilities directly related to making sales to include: meeting with customers at the customer’s site, communicating with customers via phone, email, and teleconference, providing subject matter expertise regarding technical issues; advising customers on suitability of products and solutions based on their technical needs, preparing proposals, presentations, pricing and contracts, developing strategic plans related to the customer and the proposed solution. This position requires an in‐depth knowledge of IP based solution (both CPE and hosted) as well as managed, IT and Broadband solutions. The position also requires knowledge of legacy switched services, tariffs, and pricing. Must have the ability to research and develop customer solutions with ETISALCOM personnel; including Product Managers, Engineering staff and service delivery personnel. The Enterprise Sales Executive assumes the role of customer liaison and project lead through the solution development, implementation and life cycle management of the product/service developed to meet the business customers’ evolving needs.
Knowledge, Skills, and Abilities
Education and Experience Required
Wholesale sales representatives sell merchandise to businesses and other organizations. Their duties include educating customers about products, negotiating prices, and preparing sales contracts.
Wholesale sales representatives usually work full-time, though hours are irregular. Business calls and meetings usually take place during regular business hours, but preparation and paperwork may be completed anytime. Most sales reps have a measure of control over their own schedules. This career involves quite a bit of travel and can be very stressful, as income is often dependent upon sales performance.